Archive for July 2010
TAM 8 was held in the South Point Hotel and Casino. Prior to getting on the plane, I called to make a reservation for the shuttle. At that time, I was told that all of their shuttles (airport and mall) were accessible. I also spent a good deal of time online reading about how Las Vegas (casinos) have “treated the disabled as first class citizens even before the ADA” so I was looking forward to getting out and enjoying the city. At the airport the shuttle was marvelous and the driver was friendly…little did I know, the next time things would be so accessible would be when I boarded the shuttle to return to the airport. In the past seven years I have used a wheelchair, I’ve stayed in a number of hotels; South Point was, by far, the least accessible.
When I checked in, I was asked if I wanted a shower or bathtub… bathtub please! You have a tub bench, right? Wrong. The front desk called housekeeping and subsequently told me they did not have benches left. I asked when they anticipated having one as I was willing to go a night without a bath. She didn’t know so in the end I took the room with the shower. Logically, why would a hotel not have a shower bench for every accessible tub? No, I don’t mean every bathroom but simply every accessible bathroom. It just makes sense and not doing so would be a bit like not having enough sheets for all the beds! At the very least they could have kept track of which rooms their benches were in and how long the corresponding guests were staying. (I’ll come back to what happened when I tried to use the shower.)
The largest issue was the floor throughout the hotel. Keep in mind, the hotel was huge (2,200 rooms) and it was often a bit of a distance from A to B. Essentially, the floor was uneven – perhaps it could be described as wobbly in places – and often the carpet was not tight. It resembled more of a drapery than a tight floor covering. Logically, it’s probably difficult to pull the carpet tight and flat with an uneven floor!. It was difficult and exhausting to push myself and even when another person was assisting it was near impossible to keep my chair in a straight line. It was so bad that I would not be surprised if able-bodied people occasionally tripped or had issues with rolling luggage.
In the bathroom, the drain was not at the lowest part of the shower! Despite using bedsheets and towels to hold the water back, it was difficult and unsafe for me to transfer from my chair in the pond that quickly became the bathroom floor. I’m always in a bad mood after risking my safety for what should be an easy routine task. With that much water the floor stayed wet until housekeeping mopped it up; therefore creating a mess every time I returned to the bathroom to brush my teeth, etc.
Another major issue I had was the shuttle to the mall. Keep in mind, they told me the mall shuttle was accessible before I arrived. I purchased tickets to a show one night from the hotel travel agent; I even made a point of selecting a show closer to the shuttle drop off than the one I initially selected. When I went to board the shuttle there was no wheelchair lift. The driver said I could ask the front desk and they would send a shuttle with a lift. Well, after three hours at the front desk there was still no shuttle. The most annoying part of the entire conversation was when the supervisor told me they “aren’t required to have an accessible shuttle” as if that made up for the fact that they told me it was accessible before I arrived and I would not have purchased show tickets and been excited about the show if I knew I could not take the shuttle. Would a hotel tell you they have a pool and then, when you arrive and wonder where the pool is, state that they “aren’t required” to have a pool? I don’t think so.
Some of my accessibility issues were specific to the conference – for instance, I hate buffets. (TAM had two buffet lunches included in registration and I attended one.) The difficulty of balancing a plate with one hand while pushing with another is bad enough when able-bodied people let you ahead of the line. However, none of the other participants were considerate in this regard – in fact a few people pushed me out of the way as the buffet line resembled a stampede of cattle. Fun. I gave up a quarter of the way through and took a space at the nearest table.
Since I run the Drinking Skeptically in Richmond, I was interested in checking out the Drinking Skeptically event at TAM but that too turned into more of a disappointment. It was essentially held in a bar that I’ll describe as a fenced-in platform. While there was a ramp, the furniture was packed in so tight I couldn’t move once I came up the ramp. I probably made it about three feet before becoming so frustrated and heading back to the room.
There were tons of other issues in the hotel. In general, I felt like wheelchairs, walkers, canes, etc. were an afterthought. Almost like someone went through with a checklist of requirements after construction and ignored how someone with a disability actually lives. For instance, there were large signs indicating the presence of a movie theater but when I arrived there was only an escalator. I later discovered another (significantly smaller) sign for movies on the other side of the hotel where an elevator was in fact located. I did go to a movie and bowling – both of which were highlights of the weekend. Good thing I went on a scavenger hunt for that elevator! It is common practice in such a situation for a venue to have a sign at the dominate entrance to tell people where the elevator is and I think it is downright irresponsible to send those people who have the most difficulties with mobilities searching for a way upstairs!
They did comp one night in the hotel for the inconvenience of the shuttle situation and a $25 dining credit in consideration of spending three hours at the front desk. I did enjoy the meal but I would have preferred to see the show.
When I registered for TAM 8, I was intending to spend 2 weeks in Las Vegas. However, due to extenuating circumstances, the trip was cut to 5 days and that turned out to be a good thing. Although all the talks I did hear were great, when I have to fight so hard just to get ready and down to the conference room, I find it difficult to have a good time. In general, I am the type of person that tries to go out of my way to make things accessible but it really became such a disappointment when I was faced with barriers turn after turn. If only one or two problems had crept up it wouldn’t have been such a problem but it was almost a constant fight… I realize I didn’t even go into the bed being so high I almost injured myself. (EDIT: I’ve been told this line makes it sound as if I was high… I meant the bed was physically high – probably around 30 inches. The ideal – for the disabled – is between 19 and 21 inches.)
I won’t be returning to TAM in the future – at least not if it’s held at South Point.